FAQs

01
What payment methods do you accept?

We want your shopping experience to feel effortless and secure.

Giftoria accepts:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay & Google Pay
  • Shop Pay
  • Afterpay (Buy Now, Pay Later)

Choose whichever method feels most convenient, your payment details are always protected.

02
What is your return policy?

We hope every Giftoria purchase feels perfect for you or your loved one. If something isn’t quite right, we accept returns within 14 days of delivery, as long as the item is unused, in its original condition, and in its original packaging. 

To begin a return, simply email us at info@giftoria.com.au, and we’ll take care of you with kindness and clarity. 

Please note: personalised items and sale items are not eligible for change-of-mind returns. 

03
What if my item arrives damaged or faulty? 

Every order is packed with care, but if your parcel arrives less than perfect, we’re here to help immediately. Please reach out within 48 hours, including: 

  • Your order number 
  • A photo of the issue 
  • A short description 

We’ll arrange a replacement or refund right away. Your happiness matters deeply to us. 

04
Can I add a personalised gift message? 

Absolutely.

You can add your message at checkout, and we’ll include it thoughtfully with your order, beautifully printed or handwritten depending on the item. A small touch, but one that makes a big difference.

05
How long does delivery take? 

All orders are lovingly shipped from Melbourne, Australia. 

  • Standard delivery: 2–6 business days 
  • Express delivery: 1–3 business days 

Delivery times may vary slightly during busy seasons such as Christmas and public holidays, but we always do our best to get your gift to you as quickly as possible. 

06
Do you ship internationally? 

Not at the moment— but soon.

Giftoria currently ships within Australia only, while we prepare to offer international delivery in the near future.

07
Where are you located? 

Giftoria is currently an online-only boutique based in Melbourne, Australia. 

We’re proud to serve customers nationwide, and operating online allows us to focus on thoughtful curation, beautiful packaging, and warm customer care. 

We may open a physical store in the future, something many of our customers have asked for, and we look forward to sharing that journey when the time comes. 

08
Can I change or cancel my order? 

If you need to make a change, please email us as soon as possible at info@giftoria.com.au.

If your order hasn’t been packed or shipped yet,we’ll happily assist.

Once a parcel is dispatched,we’re unable to modify it, but we’ll always try our best to help.

09
Can I return or exchange a gift I received? 

Yes, we’d be glad to help. 

As long as the item is unused, in its original packaging, and within 14 days of delivery, we can assist the recipient with a return or exchange. 

If they don’t have full order details, we’ll work with them to find a solution.