Returns & Exchanges
Giftoria complies fully with the Australian Consumer Law (ACL).
Change of Mind Returns
We accept change-of-mind returns within 14 days of delivery, provided that:
- Items are unused, unworn, and in original condition
- Original packaging is intact
- Proof of purchase is provided
Return shipping costs for change-of-mind returns are the responsibility of the customer. Original shipping fees are non-refundable.
Faulty, Damaged or Incorrect Items
If your item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund under Australian Consumer Law.
Please contact us within 48 hours of delivery, providing clear photos and a description of the issue so we can assess and resolve the matter promptly.
Exclusions
Unless required by law, we are unable to accept returns or exchanges for:
- Personalised or custom-made items
- Items marked as final sale
Refund Processing
Approved refunds will be issued to the original payment method within 5–7 business days after the returned item is received and inspected.